AVIS MOBILE APPLICATION

PARTNER-POLICIES & SERVICE LEVEL AGREEMENTS

1 Introduction

The Partner Policies & Code of Conduct documented herein describe the AVIS standards for operating using the Avis Mobile Application. These are the specific guidelines and code of conduct to be followed to ensure a smooth experience for the Passengers at all times in a consistent and as agreed upon onboarding. While technology helps ensure the speed, dependability, and safety of our rides, people matter most to the Avis experience. We created this Avis Partner Standard to ensure respect and accountability, ensuring that all mobile application-related transactions are completed efficiently, and safely while eliminating the risk of failure to comply with all applicable laws, regulations, and agreements.

2 Proper Documentation

A valid driver’s license, permits and all other documentation must be available at all times as may be required by the relevant authorities.
Comprehensive and PAMI insurance must also be available as stipulated by local regulations.
If available, criminal records and civil cases must be declared.
It is the responsibility of the vehicle owner and/or driver to renew and resubmit all documents when they expire, are revoked, or as and when requested by G & S Transport Corporation.

Infringement:

	Violations	1^st Offense	2^nd Offense
1	Driving without a valid driving license	Suspended until submission of a valid license	Ban
2	Driving without a valid required vehicle requirement/s from GSTC, LTO, and LTFRB	Suspended until submission of a valid license	Ban
3	Exterior and/or interior car advertisements while in transit without a proper permit or were not processed through GSTC	3 days suspended; Ad removal or permit required	Ban
4	False declaration of criminal record and civil cases	Ban
5	Inactive on the platform for greater than 60 days. Inactive means having fewer than 5 rides in the last 60 days.	Suspended and Reboarding

3 Conduct & Behavior

Every operator/driver should conduct himself with decorum and professionalism based on the standards that reflect the values of G & S Transport Corporation. The following behaviors are prohibited on our platform.

Attempted or actual physical assault, verbal or physical sexual harassment, rape, murder, kidnapping, threats, intimidation, and sexual advancement between drivers and users, whether consensual or otherwise.
Asking personal questions or providing comments on anyone’s appearance.
Contacting the passenger after the trip for personal reasons is strictly prohibited.
Committing any criminal acts such as robbery, theft, possession of illicit materials or weapons, acts of vandalism, or damage to property.
Other causes similar to the foregoing.

	Violations	1^st Offense	2^nd Offense	3^rd Offense
1	Using vulgar, rude, or inappropriate words in any form (including Social Media) toward a passenger and/or GSTC employees	3 days Suspension; Retraining	Ban
2	All forms of verbal or written harassment/threat towards passenger and/or GSTC employees	Ban
3	Discourtesy – being discourteous or rude in dealings with officers, staff, or passengers	3 days Suspension; Retraining	Ban
3	All forms of physical or in-person harassment to the passenger and/or GSTC employees and committing the following criminal acts on the platform: physical/sexual assault, rape, kidnap, and murder	Ban
4	Speaking and/or behaving in an inappropriate manner to the passenger and/or GSTC employee	Ban
5	Causing minor/major injuries or damages/death due to careless/reckless driving	Ban
6	The driver has a criminal offense or is under investigation by the authorities involving heinous crimes or moral turpitude	Ban
7	Pimping – soliciting clients for a prostitute, or soliciting or offering a prostitute to a client	Ban
8	Asking for tips from a Passenger	Dismissal
9	Non-compliance with the established Safety and Health Protocols	3 days Suspension	7 days Suspension	Ban
10	The Driver failed to take the mandatory COVID-19 test as part of the Safety and Health Protocol	Suspension until COVID-19 test has been completed and tested negative
11	The driver is not fully vaccinated against COVID-19	Ban
12	Possession of illegal drugs or any drug-related offenses	Ban
13	Driving under the influence of illegal drugs and/or alcohol	Ban
14	Possession of any weapon	Ban
15	Sharing/posting a passenger/GSTC employee info on any social media platforms or through any other means	7 days Suspension if the driver agrees to take down the post; if not Ban	Ban
16	Illegal recording of audio or video of a passenger	7 days Suspension	Ban
17	Use of any remarks either verbally or through any platform that could comment on a person’s race, religion, nationality, political views, disability, sexual orientation, gender, age, or other characteristics	7 days Suspension	Ban
18	Refusing or canceling a booking without a valid reason	7 days Suspension	Ban
19	Smoking during bookings and/or in the car with the passenger onboard	3 days Suspension	7 days Suspension	Ban

4 Service Standards

Service standards were designed to differentiate the level of service provided by AVIS from those rendered by its competitors. It is the objective of AVIS and GSTC to exceed industry expectations of service quality; therefore, all Avis Partners are expected to adhere to these high standards.

	Violations	1st Offense	2nd Offense	3rd Offense
1	The driver failed to complete the transaction due to cancellation	2 days Suspension	7 days Suspension	Termination/ Deactivation
2	The driver failed to arrive within standard ten (15) minutes prior to the scheduled pickup time	2 days Suspension	7 days Suspension	Termination/ Deactivation
3	Driver’s star rating falls below 4.5	Warning	3 days Suspension	7 days Suspension
4	A high volume of driver-induced passenger cancels	Warning	3 days Suspension	7 days Suspension
5	Multiple cancellations (equivalent to or greater than 10 in a month)	2 days Suspension	7 days Suspension	Termination/ Deactivation
6	Low acceptance rate (equivalent to or lesser than 70% in a month)	3 days Suspension	7 days Suspension	Ban
7	Failure to adhere to dress code standards	Warning	3 days Suspension	7 days Suspension
8	The driver failed to add the miscellaneous fees after completing the transaction (two-way toll, parking, entry fees)	7 days Suspension	15 days Suspension	Ban
9	Deliberately using faulty device/handphone which impairs GPS.	Warning	3 days Suspension	Suspension until the driver changes phone
10	Turning off GPS/mobile data while in transit	3 days Suspension; Retraining	Ban
11	Credit/Cash wallet balance is less than the amount required	Bookings will be paused
12	Violation of any traffic rules and regulations. If disputed, the driver is not subject to penalty	3 days Suspension	7 days Suspension	Ban
13	Failure to remit the amount owed from the completion of cash transactions within the agreed period	Ban
14	Driving a different vehicle/plate/driver’s account than the one indicated in the app	Ban
15	Low-quality vehicle i.e. internal and external damages, cleanliness, smell, and air-conditioning	3 days Suspension; Retraining	Suspension until the vehicle has passed the quality check	Ban
16	Picking up a passenger while another passenger is in the vehicle	7 days Suspension; Retraining	Ban
17	Intentionally picking up another driver’s passenger	7 days Suspension; Retraining	Ban
18	Drop off a passenger at non-designated locations	7 days Suspension; Retraining	Ban
19	Not honoring promo codes / corporate bookings / special discounts for PWD, students, and senior citizens	Warning	3 days Suspension; Retraining	Ban
20	Invalid amount collection and negotiations – setting own fares not in accordance with the rates in the Avis mobile app, asking the passenger to pay cash for non-cash bookings, not giving the correct change, asking the passenger to pay for parking/toll fees, and incorrectly editing the final fare	3 days Suspension	7 days Suspension	Ban
21	Intentionally delaying trips by not following route suggestions on the map	Warning	7 days Suspension	Ban
22	Authorized Avis Partner (AAP) who decline trips assigned by Avis Customer Service	3 days Suspension	7 days Suspension	Ban
23	Arriving a minute past the pick up time	Warning	3 days Suspension	Ban
24	Authorized Avis Partner (AAP) did not meet the three (3) minimum bookings in a month	Warning	Warning	Ban or Deactivation from Avis App

5 Personal and Professional Integrity

Use only the official Avis mobile application downloaded from the Google Play/Apple Store.
Do not keep applications or devices with the potential of modifying Avis’ user experience. This includes location spoofing applications, and/or rooted/jailbroken/modified devices.
Do not complete a booking without picking up the passenger.
Always provide truthful information when creating/accessing your account, or disputing charges or fees.
Use offers and promotions only as intended.
If a passenger leaves a belonging behind, inform Avis immediately and make every effort to return the item to the passenger.
Maintain a positive balance in cash and/or credit wallets.

	Violations	1^st Offense	2^nd Offense	3^rd Offense
1	Any form of gaming incentives, fares, and other earnings components. This includes but is not limited to conspiracy with passengers/merchants/drivers/peers/Avis employees and creating false bookings/accounts with fellow Drivers.	Ban
2	Retaining possession of the passenger’s property left behind in the vehicle	Ban
3	Using a modified application or 3^rd party applications	Ban
4	Falsification or forging of any document submitted to GSTC	Ban
5	False completion of trips – completing ride or order without arriving at the actual pickup or drop-off point	3 days Suspension	7 days Suspension; Retraining	Ban
6	Fraudulent use of Avis Wallet – Any Unauthorized withdrawal/transfer of money from Avis wallet without consent or authorization from GSTC and/or Operator	Suspension until the issue is resolved	Ban
7	Identifying oneself as a GSTC/Avis driver (whether when online or out of platform), sharing false information, or any other action that adversely affects GSTC/Avis’ reputation.	Ban

6 Emergency

During an emergency, call the authorities first.
Ensure that all parties are safe and authorities have been notified.
Contact GSTC to report the incident.

	Violations	1^st Offense	2^nd Offense	3^rd Offense
1	Failing to inform GSTC within 24 hours of a road traffic accident	3 days Suspension	7 days Suspension; Retraining	Ban
2	Intentionally evading responsibility towards the passenger including the affected third party after an accident occurs	Ban
3	Reporting fake emergency	Ban

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