Everything you need to know about your Avis Rental Agreement and
the Terms & Conditions of hire

This is a car-only service (24 hours per day, unlimited mileage) on a Daily, Weekly, and Monthly basis.

  1. You must have with you your reservation or confirmation number for the location agent to quickly locate your booking.
  2. Rates are inclusive of full insurance coverage, Collision Damage Waiver (CDW) and 3% Common Carrier’s Tax. 
  3. Vehicles are restricted from being taken on or driven on these areas : inter-islands, mountain trails, unmade / flooded roads. They cannot also be engaged in racing or any extreme adventure sports.
  4. Toll and parking fees are at the renter’s expense.
  5. Vehicle is supplied with full tank of fuel prior to release from the Avis garage. To avoid refueling surcharges which is 15% mark up on the regular pump price, unit must be returned in full tank at the renter’s expense.
  6. If the rented vehicle was returned before the end of the contracted date of the supposedly what is in the rental agreement, an early return penalty shall apply.
  7. A prepayment of 140% (with 40% security deposit on top) is required which must be settled prior to the service.
  8. Payment is strictly through major credit card which must be under the name of the renter.
  9. Cancellation must be advised to us at least 24 hours in advance to avoid cancellation charges.

We reserve the right to decline the booking if renter failed to meet any of the requirements. The rental location may also refuse to rent to customer if he/she or anyone in his company/party behaves in an unacceptable way especially if they tend to be abusive and threatens the Avis employee/s attending to their queries or reservation.

Requirements which must be presented to the servicing station when you pick up the car:

  • Valid Driver’s License (Professional or Non-professional) which must be printed in English language.  Otherwise, (especially for foreign renters) if license issued is in non-Roman alphabet an International Driving Permit (IDP) is necessary. IDP is the English translation of the license. This document is valid only within 90 days from the arrival in the country.
  • Passport (for foreign renters)
  • Company ID
  • Any 2 government issued ID’s with photo and signature

A chauffeured Avis car service is a 10-hour package per day with specific pick up point and destinations/itinerary.

  1. We quote Chauffeur Driven service with rates that are inclusive of chauffeur service, Personal Accident Insurance (PAI) and 3% Carriers tax.
  2. A fee of Php 250.00 will be charged for every hour exceeding the 10 hours. A fraction of 30 minutes is considered 1 hour.
  3. There is an out-of-town charge of Php 450.00 for trips on the outskirts of Metro Manila (which are defined as locations like Rizal, Batangas, Laguna, Cavite, or Quezon) returning the same day. However, the boundaries or out-of-town areas depend on the location of the station that will serve you rental.
  4. For out-of-town with overnight stay, renter will be charged Php 1,070.00 per night.
  5. Toll and parking fees are for the renter’s responsibility.
  6. Vehicle is supplied with full tank of fuel prior to release from the Avis garage. To avoid refueling surcharges which is 15% mark up on the regular pump price, unit must be returned in full tank at the renter’s expense.
  7. A prepayment of 140% (with 40% security deposit on top) is required which must be settled prior to the service.
    Major credit cards accepted which can be swiped at the station or settled online via a
    secured payment link.
    Cash deposit thru our banks Banco De Oro and United Coconut Planters Bank (UCPB) under the
    Current account of G&S Transport Corporation. Scan the bank validated deposit slip and send it
    to our Avis Customer Service via e-mail.
  8. Excess from payment in form of refund or reversal if any will be returned to the customer at least 3 weeks after the rental has been closed. Chargebacks may reflect on customer’s next credit card statement if it was processed after the account cut-off period.
  9. Cancellation must be made 24 hours before the service. Otherwise, corresponding fees will be charged to the renter.
  10. We require at least a 48-hour notice of reservation for us to confirm the availability of your preferred service. Any request earlier will be on our best effort.

Metro Manila implements the Unified Vehicular Volume Reduction Program (UVVRP) or Number Coding Scheme. It is strictly imposed in most cities in the areas from 7AM until 7PM wherein vehicles with plates ending with a particular digit is banned on the road on given days.

1 or 2 Mondays
3 or 4 Tuesdays
5 or 6 Wednesdays
7 or 8 Thursdays
9 or 0 Fridays

The Anti-Distracted Driving Act (ADDA) is a law that prohibits a person who is driving a motor vehicle from holding and using mobile communication devices and electronic entertainment gadgets. The prohibition applies while the motor vehicle is in motion or temporarily stopped on a traffic light or an intersection.

Even if a driver is stuck in traffic, as long as he is behind the wheel, he is still not allowed to hold and use his cellphone and/or gadget to make or receive calls; write, send or read text-based communications; play games; watch movies; perform calculations; read e-books; compose messages; surf or browse the internet; or other similar acts. However, motorists can be exempted from this law in case of an Emergency.
Using the aid of a hands-free function such as speaker phones, earphones, Microphones or other similar device, which will allow a person to make and receive calls without holding his mobile communications device, is allowed.
However, using earphones to listen to music, or for other entertainment purposes, falls under “similar acts” in Section 4(b) of the law.

GPS or cellphones may be placed or mounted below, at the same level, or on-top of the dashboard, and even on the windshield, as long as the highest point of the device is not higher than four (4) inches from the dashboard.
In the case of navigational apps, motorists are advised to set their destination prior to their departure. In cases when motorists need to find alternate routes while in traffic, they are advised to first pull their vehicles aside. When apprehended, violators will be fined from Php 5,000 up to Php 20,000 which may also cause your license to be revoked. (Source : MMDA)

Prohibitions on smoking as issued that are punishable by law:

Smoking within enclosed public places and public conveyances except in designated smoking areas;

Schools, public playgrounds, youth hostels, recreational facilities for minors, places frequented by minors, or within 100 meters from any of the enumerated places;

Public places or public conveyances;

Elevators and stairwells;

Locations where fire hazards are present, including gas stations and storage areas for flammable liquids, gas, explosives, or combustible materials;

Within the buildings and premises of hospitals, clinics (medical, dental, or optical), health centers, nursing homes, dispensaries, or laboratories;

Food preparation areas;

Smoking is allowed only in Designated Smoking Areas (DSA) that must comply with certain specifications.

(Source : MMDA)



Minor Accidents

  1. Safety First

The principle concern during a car accident is the safety and well-being of everyone involved. Alight from your vehicle and take pictures of the situation whatever happens.

  1. Do Not Cause Traffic

After that, the drivers should pull their vehicles out of the road immediately so that they’re both clear of oncoming traffic. Use flares or cones, if you have them, to alert other drivers, and turn on your hazard lights so that you can be more visible. Call the nearest hospital if anyone has been hurt. Do not leave the scene of an accident–even a minor one–until everything has been resolved to everyone’s satisfaction.

  1. Interacting with the Other Driver

Once the initial shock wears off and it’s apparent that no one’s been seriously hurt, tempers may flare. Refrain from losing your temper. Get the other driver’s name, address, contact information and insurance details, and provide the same for him (this is why it’s a good idea to carry your insurance information in your vehicle). See if an amicable settlement can be made. If not, call the MMDA hotline 1-3-6, and ask for traffic enforcers/investigators to be present on the scene immediately. Remain at the scene until the investigators arrive and tell you that you can go.

  1. Insurance and Repairs

With the basics taken care of, it’s time to see about the damage to your car and how you can go about getting it fixed. If you can, call your insurance agent immediately while you’re still at the scene and ask him about repairs. Keep in touch with the traffic investigators, and file a report on the accident if they ask.


Major Accidents

  1. Check if anyone is hurt.

Check yourself and your passengers to see if anyone has been injured. If someone is hurt, summon medical assistance right away, or dial MMDA 1-3-6 and ask for a medical team and a traffic investigator to go to the scene.

  1. Make sure to take pictures of the accident.

Once your condition and that of your passengers has been established, take pictures. This is the best arguing tool that you can have. Photos showing the vehicles and the surrounding area can help get you out of a bind if the other person denies what happened. Make sure to take pictures of both vehicles, (including license plates), and the area in which the accident occurred.

  1. Move your vehicle off to the side of the road if possible.

It is unsafe to continue to sit in traffic and a two-car fender bender could turn into a multiple-car pileup very quickly. If you are unable to move your vehicle, make sure to stay in the area of the incident until the investigators arrives.

  1. Let the investigator take command of the situation, and institute measures to prevent the accident from getting worse.

When the police arrive, you will want to get their names so that you can refer back them later when reviewing the accident details. Additionally, you shouldn’t rely solely on the police report to tell your side of the story.

  1. Exchange information with the other driver.

If involved in an accident with another driver, make sure to exchange the following information with that driver: name, address, phone number, insurance company, policy number, driver’s license number and license plate number. You also should write a description of each vehicle, including the make, model, year and color.

  1. Contact your insurance company and know what your policy covers.

After exchanging information with the other driver, you next move should be to contact your insurance company to let them know that you’ve been in an accident and to give them your version of the events. Additionally, you should be aware of what exactly your policy covers. You might find out that the actual cost to repair your car manageable enough to avoid going through your insurer and incurring a premium hike.

  1. File an accident report with the police department.

Having a police report on hand can assist in speeding up the insurance claims process. You can file a report at your local police station.


For any road mishaps or incidents that require rescue, safety comes first above anything else. When everyone is settled, it is important to let us know of the situation. Call our 24/7 Customer Service numbers and we’ll relay the incident to the servicing station nearest you.


+63 2 8462.2881 to 2883

+63 917.887.2847 (AVIS) / +63 999.993.2847 (AVIS)

Useful Contact Info

You may get in touch with us anytime any day thru any of the following:

    • VIBER:
    • +63.977.3520129

    • 24/7
    • [+63] 977.3520129
    • [+63] 963.6299870

    • 8462.2881 to 2883

  • e-Mail: customercare@avis.com.ph | reservation@avis.com.ph | confirmation@avis.com.ph