Self Drive Car Rental Frequently Asked Questions

1. In case of emergency, road assistance, and clarification of bookings,
you may contact our 24/7 Customer Service Team:

Viber/SMS/Call:

(+63)9773520129 ; (+63)9636299870

Hotline:

(+63)0284622881 to 2883

E-mail us at:

customercare@avis.com.ph

2. Delivery and pull-out services
within Metro Manila only (Php400.00 per way)
Return to Clark Station (P927.00 per way)

3. Meet Late Arrival Surcharge
Beyond Operating Hours (Php400.00)

4. Number Coding Scheme (starts from 7:00 AM to 8:00 PM)
Monday = 1 & 2
Tuesday = 3 & 4
Wednesday = 5 & 6
Thursday = 7 & 8
Friday = 9 & 0

5. Vehicles are restricted from being driven in these areas:
Inter-islands
Mountain Trails
Unmade / Flooded Roads

6. To secure the availability of the vehicle, a PREPAYMENT of 140% deposit is required which must be settled prior to the service via secured online payment platforms.

7. Payment is strictly through major credit cards which must be under the name of the renter.

8. Requirements needed for the rental: 
Credit card as a mode of payment
40% refundable security deposit
Driver’s License
Passport for Foreign License
International Driving Permit (IDP), for non-English License
Other (1) government-issued valid ID

9. The basic Rate includes a 3% Common Carriers Tax, unlimited mileage,
Personal Accidents Insurance (PAI) and Collision Damage Waiver (CDW).

10.  Vehicle(s) is subject to availability based on the preferred rental dates.